She joined our firm in 2007, and since then, she has been responsible for identifying and creating processes intended to promote innovation and to ensure quality in the services given by the Firm.
Her knowledge on quality management, management indicators, and integral company management have allowed Lissette to come up with guidelines for effective control and internal audit. In addition to this, she leads the implementation of a Quality Management System that seeks to improve business processes pursuant to ISO norms.
Education
- Project Management Specialization, Universidad Catolica Andres Bello (Caracas, Venezuela – in progress)
- ISO 9001 – 2015, Comprehensive Business Management, (Caracas, Venezuela – 2016)
- Internal Auditor in Quality Management Systems, FondoNorma (Caracas, Venezuela – 2015)
- Process Based Approach, Dasein Consulting Group (Caracas, Venezuela – 2014)
- Performance Management, Dasein Consulting Group (Caracas, Venezuela – 2013)
- Business Performance Indicators, Universidad Catolica Andres Bello (Caracas, Venezuela – 2012)
- Bachelor in Administration, major in Marketing, Universidad Experimental Simon Rodriguez (Caracas, Venezuela – 2001)
Languages
- English
- Spanish
Juan Carlos Calderón
Prosecution Supervisor
Omar Velásquez
Collections Coordinator